Refund policy

Returns, Refunds, and Exchanges

Due to the nature of our products, return and refund eligibility varies by item type.

Custom and Personalized Orders
All custom and personalized orders are made specifically for the customer and are therefore final sale. Once production has begun, these items are not eligible for returns, refunds, or exchanges.

Cancellation requests for custom orders may be considered only prior to shipment and before final production processing. Approved cancellations will be refunded to the original form of payment, minus a 3% cancellation fee to cover non-refundable payment processing charges.

Once a custom order has entered production, been completed, or shipped, it cannot be canceled, refunded, or exchanged.

Made-to-Order Items
Made-to-order items featuring our in-house designs are also generally final sale. Because these products are created per order, they are not eligible for return or exchange unless they arrive damaged or materially different from the item purchased.

Ready-to-Ship Items
Eligible ready-to-ship items may be approved for return or exchange on a case-by-case basis if they are unused, unopened, and in original condition. Requests must be made within 5 days of delivery.

Damaged or Incorrect Orders
If an item arrives damaged, incorrect, or not as described, please email etched.inked.creative@gmail.com within 5 days of delivery with your order number and photos of the item and packaging. We will review the issue and work toward an appropriate resolution.

Delivered Packages
We are not responsible for packages once they have been marked as delivered by the carrier.

Policy Scope
These policies apply to binders, stickers, accessories, stationery, and any additional products we may offer in the future. Item-specific details listed on a product page will control where applicable.